It is illegal to alter or change IMEI numbers on cellular phones in the UK, punishable with up to 5 years in prison. If you ask us to do this, or how to do it we will delete your email. We cant do it.

  If your phone has been reported lost or stolen, then it will probably be barred from all the UK networks (assuming you are in UK). We cannot fix this. If we generate an unlock code for a phone that is barred, then it will not work. You will not get a refund in this situation.

 If you are unsure of the origin (maybe you bought the phone at a car boot sale, market, second hand shop etc) then we suggest you check with the any of the networks to make sure the phone is not barred before you pay to have it unlocked. You can call Orange 0800317720, or Vodafone on 08700776655.

In the event we believe you are trying to gain a refund for an unlock code used on a stolen or lost phone we reserve the right to check this ourselves. If we do check and it is reported lost or stolen, if requested we will provide the networks with any information requested that we can.